Trish Figueroa has joined The Wilshire Group as a Senior Strategic Advisor and brings over 15 years of experience helping clients leverage their investment in Epic to maximize revenue, minimize cost, and enhance patient satisfaction through positive revenue cycle interactions. Her deep expertise in Resolute Professional Billing, Claims, Prelude, and the Charge Router is complimented by a thorough understanding of the upstream clinical mechanisms that drive accurate and complete charge capture and ensure revenue integrity.
During her six years working at Epic, Trish supported multiple clients from start to finish through the implementation process. After her start on the Resolute PB implementation team, Trish was quickly promoted to application manager where she would guide newer staff, and ultimately filled the Implementation Manager role where she collaborated with senior leadership to drive the successful implementation of Epic’s enterprise suite of applications at the executive level. During that time, Trish also worked with Epic’s sales team to demonstrate the Resolute PB application to prospective customers which gave her the opportunity to stay tightly connected with the research and development process and to influence the future direction of the software. After leaving Epic, Trish took her system knowledge and applied it to the challenging reality of running a billing office, gaining invaluable operational experience. Since then, she has used that broad expertise to help clients implement or optimize functionality across the revenue cycle spectrum.
Trish’s recent projects include visit filing order/retroadjudication optimization, MyChart’s billing features and credit card integration, eCheck-in, bank reconciliation, patient estimates, reimbursement contract improvements, claim attachments, 277 claim reconciliation automation, CEV claims transition, automated placeholder charge creation for hospital encounters, refund automation, statement intervention, HMO claims integration with Tapestry, and much more.
- BBA University of Wisconsin – Madison, 1999
- Certifications & Professional Associations
- Resolute Professional Billing
- Resolute Professional Billing Claims Admin
- Resolute Hospital Billing
- EpicCare Ambulatory
- Order Transmittal
- Benefit Engine (Basics, AP Claims, and Healthplan)